Safe Adventures with Extrawheel Warranty
Our products undergo rigorous quality tests, enabling us to confidently offer a warranty that covers all material defects and potential production-related issues.
What is the Extrawheel Warranty? We provide a five-year warranty on our bicycle trailers, bike panniers, handlebar bags, transport bags, and advertising bike trailers. This warranty covers any defects or damages that may affect the usability of these products. Within this period, which extends for 5 years from the date of purchase by the original buyer, it even includes damages resulting from normal wear and tear and potential material discoloration. It’s important to note that our warranty does not affect your statutory rights regarding the purchase of a faulty product.
What’s Included in the Extrawheel Warranty? Under the Extrawheel warranty, we can take the following actions:
- Repair the purchased product if it’s covered by the warranty and the defect cannot be fixed through standard repair.
- Replace the faulty product with an equivalent model or a product of comparable value.
- Refund the amount paid for the product if we’re unable to replace it with the same model.
Limitations of the Extrawheel Warranty: Our warranty does not cover defects in the bike trailer or its accessories resulting from circumstances beyond Extrawheel’s control. It will not apply in cases of improper use, overloading of the trailer, or failure to follow written instructions and safety recommendations. Additionally, it does not cover damages to the bicycle, electronic devices, or cargo carried by the user, nor does it extend to damages to third parties or their property.
Products Covered by the Extrawheel Warranty: Our warranty encompasses all models of bicycle trailers, bike panniers, handlebar bags, transport bags, and advertising bike trailers, and it lasts for 5 years.
How to File a Warranty Claim: To avail of our warranty, please follow these steps:
- Fill out the warranty claim form.
- Thoroughly clean the purchased product and locate the receipt or other proof of purchase.
- Deliver the purchased product along with the receipt and completed warranty claim form to the point of purchase (dealer, national distributor, or Extrawheel online store).
- Your claim will be swiftly reviewed and resolved by the dealer, distributor, or our online store in most cases.
- If a more detailed examination of the product’s defect is required, the dealer or distributor will forward it to Extrawheel.
- Extrawheel’s customer service will assess the claim and relay the decision to the dealer or distributor, who will then contact you.
We recommend retaining the receipt or proof of purchase to facilitate the claims process. Extrawheel is committed to ensuring your safe and enjoyable bike adventures with our high-quality products.